Frequently Asked Questions

What comes with the vans?

The vans all come with a tow bar, roof rack, one full canister of camping gas, a basic set of plates, cutlery and glasses and two saucepans. We also provide a camping table and chairs and a privacy tent that can be erected outside to allow the use of the Popaloo and portable shower.

We also provide tea, coffeee, sugar, and of course a bottle of Prosecco/Cava chilled in the fridge.

What about fuel?

All vans hires out with a full tank of diesel, and need to be returned with a full tank of diesel.

Is there a mileage limit with our van hire?

Nope! You can drive them as far as you want!

What do we need to bring?

Sleeping bags/duvet, a sheet for the bed, pillows, clothes, food and drink.

When to come to collect the van, you will also need to bring the following:

1. Copy of your photo card drivers’ licence (Address & ID must be up to date)
2. Two forms of proof of address
   • One of which needs to be a utility bill (gas, water, electric or phone)
   • Both must be dated within 90 days of the hire date
   • The address & name on your licence must match both documents

What happens at the pick up?

• The van must be picked up between 09:00 - 12:00, or 15:00 - 18:00 on your arranged pickup date
• You will be given a safety briefing, and shown how to use the van
• The pick up points are at our storage unit at Waterton Industrial Estate, or a residential address in Coity, both situated in Bridgend, South Wales.

When we collect the campervan, can we leave our vehicle with Campervan Getaways?

Yes, we have secure spaces to leave your vehicles at both collection points. This can be arranged through correspondence with Campervan Getaways after your booking via email at info@campervangetaways.com.

What time must we return the campervan?

Campervans must be returned by 17:00 on your return date.

Can we drive in Europe?

All of our vans have European cover as part of the insurance policy.

Is there a limit to how long I can book a van?

No, you can book our vans for as long as you need, as long as the vans have not been booked in for services, habitation checks and MOTs. These dates will not be bookable on the calendars and all our vans are serviced twice a year, given a habitation test once a year and checked over by our staff whenever they are returned.

Is there a roof rack and tow bar on each van?

Yes, with no additional cost.

What happens if we break down?

All vans have comprehensive insurance and the van will be towed to the nearest garage for it to be repaired. We would then reimburse you for any time lost from your getaway whilst the van is at the garage for repair. If you are unable to complete your getaway because of the breakdown, we would refund all of the days that you lost, and offer you a night in any future booking that you make with us.

Can we bring pets?

Yes! Pets are welcome on all of our vans

How long will the van handover take?

Whether you pick the van up or we deliver it to you the safety demonstration and paper work will take around 30 minutes.

What happens if the van is bumped or damaged?

If the bump is considered your fault we will keep the refundable deposit of £500 in order to pay for the excess on the insurance. Otherwise, the deposit will be fully refunded.

Who can drive the van?

There is no limit to the number of drivers on a van on any getaway. You will be asked for certain details upon booking your getaway trip to make sure that you comply with our insurance stipulation.

What if I break something in the van?

Don't worry, you wouldn't be the first! Depending on what it is we can replace or repair it with some of your deposit. Everything's pretty robust though so I wouldn't worry too much!

What happens if the booking is cancelled by Campervan Getaways?

This will be a very rare occurrence, but vans can break down unexpectedly despite the care we take maintaining and servicing them. We would try and replace your van with one that isn't on hire. If the remaining vans aren't suitable for you, we will offer you a full refund and we will also give you a free night on any future booking.

What happens if the booking is cancelled by a customer?

If the booking is cancelled with more than 8 weeks remaining until your getaway date you will be issued a full refund, or given the chance to rebook at a later date. If the cancellation is within 8 weeks of the start date, we will do our best to fill your booking with another customer's, in which case we will refund you or replace your booking at a later date. If we are unable to fill your booking, we will unfortunately need to retain your booking fee.

View our Terms & Conditions here.